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Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Service representatives.

The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with a company. Maximizing the positive response potential for each Customer Service professional makes the difference between customer dissatisfaction, and customer delight.

Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century.

Subscription Overview

Includes 12 months access to the following courses per person:

• Understanding Behavioral Styles - Service
• Establishing Credibility & Trust
• Questions Are The Answer
• Customer Focused Interviews
• Handling Customer Complaints & Objections
• Win-Win Negotiations
• Gaining Commitments to Action/Closing

Plus one Customer Service Action Planner.

The Customer Service Curriculum focuses on:

• How to Deal with Difficult People
• How to Interact with People to Help Them Feel More Comfortable and Satisfied in Customer Service Situations
• How to Ask the Best Questions to Help the Customer
• How to Deal Effectively with Complaints, Resistance and Objections
• Gaining Commitment to Action

Technical Requirements

800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).